IMPORTANT: 

Please note that due to the current difficulty of operating in China, Bespoke's team is currently taking a break. In the meantime, we are working with trusted partner companies to deliver our products and services instead. 

The Beihai Park Scavenger Hunt is currently being operated in partnership with Our Beijing. You may pay through this link as normal, or you can get in touch with Our Beijing directly for a speedier response. Please email hello@our-beijing.com to request your booklet, or add them on WeChat with the ID “ourbeijing”.

Note: Corporate Team Building, Birthday Parties and other events are all still available to book for an additional fee, and will still be managed by either a Bespoke Tour Guide or staff from Our Beijing. 
 

For those doing the Scavenger Hunt Independently, please note: You will need to reserve tickets to Beihai Park AT LEAST ONE DAY IN ADVANCE. If you are a foreign passport holder, you can only do this by calling the park's ticket office (6403-7972, Chinese language only) and telling them your first name, passport number, nationality and preferred time slot - morning/afternoon. Morning tickets must enter before midday. If you'd like Bespoke to make the reservation for you, there will be a small additional fee of 25RMB per group of 4 pax. Please email info@bespoketravelcompany.com for help with this.

**TERMS AND CONDITIONS**

BESPOKE TRAVEL COMPANY LTD. DOES NOT OWN OR OPERATE ANY ENTITY WHICH IS TO PROVIDE GOODS OR SERVICES. IT PURCHASES TRANSPORTATION, RESTAURANT, GROUND HANDLING AND OTHER SERVICES FROM VARIOUS INDEPENDENT SUPPLIERS AND INDIVIDUALS. ALL SUCH PERSONS AND ENTITIES ARE INDEPENDENT CONTRACTORS. AS A RESULT BESPOKE TRAVEL COMPANY IS NOT LIABLE FOR ANY NEGLIGENT OR WILLFUL ACT OF ANY SUCH PERSON OR ENTITY OR OF ANY THIRD PERSON. SIMILARLY, IT IS BESPOKE TRAVEL COMPANY'S POLICY THAT NO FEES FOR OUR SERVICES SHOULD BE PAID DIRECTLY TO THIRD PARTY SUPPLIERS BY THE CUSTOMER. BESPOKE TRAVEL COMPANY IS NOT LIABLE FOR ANY CASH MISPLACED OR MISAPPROPRIATED BY ANY THIRD PARTY.

IN THE EVENT OF ILLNESS OR OTHER UNFORESEEN CIRCUMSTANCES ON THE PART OF THE THIRD PARTY SUPPLIER RESULTING IN NON-PROVISION OF SERVICES,BESPOKE TRAVEL COMPANY WILL ENDEAVOUR TO FIND A SIMILAR REPLACEMENT, OR SHOULD A SUITABLE REPLACEMENT NOT BE AVAILABLE, ALL MONIES PAID FOR THE SERVICE SHALL BE REFUNDED TO THE CUSTOMER.

IN ADDITION AND WITHOUT LIMITATION, BESPOKE TRAVEL COMPANY IS NOT RESPONSIBLE FOR ANY INJURY, FINANCIAL OR PHYSICAL LOSS, DEATH, INCONVENIENCE, DELAY OR DAMAGE TO PERSONAL PROPERTY IN CONNECTION WITH THE PROVISION OF ANY GOODS OR SERVICES WHETHER RESULTING FROM BUT NOT LIMITED TO ACTS OF GOD OR FORCE MAJEURE, ILLNESS, DISEASE, ACTS OF WAR, CIVIL UNREST, INSURRECTION OR REVOLT, ANIMALS, STRIKES OR OTHER LABOR ACTIVITIES, CRIMINAL OR TERRORIST ACTIVITIES OF ANY KIND, OVERBOOKING OR DOWNGRADING OF SERVICES, FOOD POISONING, MECHANICAL OR OTHER FAILURE OF ANY MEANS OF TRANSPORTATION OR FOR FAILURE OF ANY TRANSPORTATION MECHANISM TO ARRIVE OR DEPART ON TIME. SIMILARLY, THERE ARE MANY INHERENT RISKS IN TOURS SUCH AS GREAT WALL HIKES, WHICH CAN LEAD TO ILLNESS, INJURY, OR EVEN DEATH. THESE RISKS ARE INCREASED BY THE FACT THAT TRIPS TAKE PLACE IN REMOTE LOCATIONS, AWAY FROM IMMEDIATE MEDICAL FACILITIES. PASSENGER ASSUMES ALL SUCH RISKS ASSOCIATED WITH PARTICIPATING IN ANY SUCH TOUR.

ALL SERVICES BOOKED THROUGH BESPOKE TRAVEL COMPANY MUST BE PAID TO BESPOKE TRAVEL COMPANY. IT IS BESPOKE TRAVEL COMPANY'S POLICY THAT NO FEES FOR OUR SERVICES SHOULD EVER BE PAID DIRECTLY TO THE TOUR GUIDES OR DRIVERS BY THE CUSTOMER. IF CUSTOMERS DO NOT ADHERE TO THESE RULES WE CANNOT BE LIABLE FOR ANY CASH MISPLACED OR MISAPPROPRIATED BY THIRD PARTIES.

INSURANCE AND SAFETY: EACH GUEST OF BESPOKE TRAVEL COMPANY SHOULD OBTAIN FULL INSURANCE COVERAGE FOR ACCIDENT, LOSS OR INJURY DURING ANY TOUR UNDERTAKEN. DURING THE TOUR, THE TOURIST ASSUMES ALL RISKS RELATED TO PARTICIPATION OF THE TOUR. BESPOKE TRAVEL COMPANY IS NOT LIABLE TO ANY GUEST FOR ANY DIRECT, INDIRECT OR CONSEQUENTIAL DAMAGES.

AMENDMENTS: BESPOKE TRAVEL COMPANY WILL ENDEAVOUR TO ASSIST IF THE CUSTOMER REQUESTS ANY DATE/TIME CHANGES MORE THAN 24 HOURS PRIOR TO THE DATE OF SERVICE. CHANGES ARE SUBJECT TO AVAILABILITY OF SUPPLIERS AND ARE FREE OF CHARGE PROVIDED ANY ADDITIONAL FEES OR CHARGES ARISING FROM THE AMENDMENT ARE PAYABLE BY THE CUSTOMER. AMENDMENTS TO THE ITINERARY, OTHER THAN DATE/TIME CHANGES, WILL BE BILLED AT BESPOKE TRAVEL COMPANY'S STANDARD TRIP CUSTOMIZATION RATE OF 600RMB/HOUR, EXCEPT IN THE CASE OF LAST MINUTE BOOKINGS AND CHANGES (SEE ABOVE).

OVERDUE PAYMENTS: PAYMENTS THAT ARE MORE THAN 2 WEEKS OVERDUE WILL INCUR AN ADDITIONAL LATE PAYMENT FEE AMOUNTING TO 10% OF THE TOTAL INVOICED AMOUNT EACH WEEK UNTIL THE INVOICE IS PAID IN FULL.

CANCELLATIONS: POLICY APPLIES TO ALL SERVICES EXCLUDING TRIP CUSTOMIZATION. THE CUSTOMER MUST GIVE BESPOKE TRAVEL COMPANY NOTICE OF ANY CANCELLATION IN WRITING. THE FOLLOWING CHARGES ARE PAYABLE BY THE CUSTOMER IN ACCORDANCE WITH THE NUMBER OF DAYS PRIOR TO THE SERVICE DATE NOTICE IS RECEIVED BY BESPOKE BEIJING.

DAYS PRIOR TO SERVICE DATE                      PERCENTAGE OF PRICE PAYABLE

FROM BOOKING TO 25 DAYS BEFORE                                  50%

24 DAYS - 10 DAYS PRIOR                                                  70%

LESS THAN 10 DAYS                                                           100%

GOVERNING LAW & DISPUTE RESOLUTION: THESE TERMS AND CONDITIONS SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF HONG KONG. ANY DISPUTES ARISING OUT OF OR IN CONNECTION WITH THESE TERMS AND CONDITIONS SHALL BE RESOLVED THROUGH CONSULTATIONS. IF THE CONSULTATIONS DO NOT LEAD TO AN AGREEMENT WITHIN THIRTY (30) DAYS OF THE COMMENCEMENT OF CONSULTATIONS, ANY PARTY HAS THE RIGHT TO SUBMIT THE DISPUTE EXCLUSIVELY TO THE HONG KONG INTERNATIONAL ARBITRATION CENTER. THE ARBITRATION SHALL BE CONDUCTED IN ACCORDANCE WITH THE HONG KONG INTERNATIONAL ARBITRATION CENTER ADMINISTERED ARBITRATION RULES IN FORCE WHEN THE NOTICE OF ARBITRATION IS SUBMITTED IN ACCORDANCE WITH THESE RULES.THE SEAT OR LEGAL PLACE OF ARBITRATION SHALL BE IN HONG KONG. THE ARBITRATION AWARD SHALL BE FINAL AND BINDING. THE PARTIES AGREE TO BE BOUND THEREBY AND TO ACT ACCORDINGLY. THE PARTIES HEREBY WAIVE ANY RIGHT OF APPEAL ON THE MERITS AND/OR ANY POINT OF LAW.