The British Chamber of Commerce is holding its 1st Tourism and Hospitality Conference to herald the development of this sector with insights to enhance the prospect of profitable opportunities.

The hospitality sector has extraordinary value as it interlinks with so many other industries including retail, tourism and restaurants. Understanding the importance of good customer service is, therefore, essential for any healthy business by creating new customers, keeping loyal customers, and developing referrals for future customers.

Every individual in a business is responsible for excellent service, because by responding to customers’ requests quickly and efficiently, the chances are that they will stay and buy more. Client retention is more effective then constantly seeking business.

Keynote Speaker

Kate Buhler

 Consultant at Profitable to Train, has 25 years’ experience in the luxury hotel industry from a cross section of cultures and backgrounds. A world renowned expert in boosting profitability and increasing job satisfaction for enhanced business performance.

Kurt Macher 

General Manager for Temple House has a wealth of experience in the hospitality industry, having held a number of managerial positions with hotel groups such as Four Seasons and The Peninsula Group. With over 20 years’ experience, Kurt has been at the forefront on many of the trends and has a proven track record of excellent client service as he was nominated as a finalist for the Hotelier Award 2018.

Panel SpeakerS

Ethan Zhang

International Travel Advisor & Writer

Hebe Ni

General Manager

The Bridge Restaurant Chengdu

Boutique Manager

Chopard Chengdu

EVENT DETAILS

Date

18:00 - 20:30，22nd Jan 2019

Tickets

100 RMB Member

200 RMB Non-Member

The Temple House No.81 Bitieshi Street,

Jinjiang District, Chengdu

成都市锦江区笔帖式街81号    博舍酒店